Welcome to Pure Diamond Cleaning. By using our services, you agree to the following Terms & Conditions. Please read them carefully before booking any cleaning service.
1. Services
Pure Diamond Cleaning provides residential and general cleaning services based on the agreed service details. Service inclusions and duration may vary depending on the size and condition of the property.
2. Cancellations & Rescheduling
If you need to cancel or reschedule your booking, please provide at least 24 hours notice. Late cancellations may incur a cancellation fee.
3. Access to Property
Clients are responsible for providing safe and reasonable access to the property at the scheduled service time. If access is unavailable, a call-out fee may apply.
4. Customer Responsibilities
Clients should ensure valuables, fragile items, and important documents are safely stored before the cleaning service begins. Pure Diamond Cleaning is not responsible for pre-existing damage or unsecured items.
5. Satisfaction Guarantee
We aim to provide high-quality cleaning services. If you are not satisfied with any part of the service, please contact us within 24 hours so we can address the issue promptly.
6. Health & Safety
Our cleaners reserve the right to refuse work in unsafe, hazardous, or inappropriate conditions.
7. Liability
While we take reasonable care during all cleaning services, Pure Diamond Cleaning is not liable for normal wear and tear, deterioration, or damage caused by faulty fittings, poor installation, or pre-existing conditions.
8. Privacy
Any personal information collected during enquiries or service requests will be kept private and used only for communication and service-related purposes.
9. Changes to Terms
Pure Diamond Cleaning may update these Terms & Conditions at any time without prior notice. Updated terms will apply from the date they are published on the website.
